Our Team
IRSSM Chairman
Professor Jay Kandampully
The Ohio State University
Editor in Chief- Journal of Service Management
United States of America
IRSSM Directors
Dr Yupal Shukla
The University of Bologna
Bologna, Italy
Dr Ravi Chatterjee
IMT Business School
Dubai, UAE
Dr Madhavi Ayyagari
Mindsbourg
Dubai, UAE
IRSSM India Co-Chairs
Dr Yupal Shukla
The University of Bologna
Bologna, Italy
Dr Vibha Arora Nagpal
ICFAI Business School
Gurgaon, India
Dr Ravi Chatterjee
IMT Business School
Dubai, UAE
IRSSM MEA (Middle East and Africa) Co-Chairs
Dr Madhavi Ayyagari
Mindsbourg
Dubai, UAE
IRSSM Coordinators
Dr Dharmesh Gadhavi
Ganpat University, Mehsana
Gujarat, India
Dr Rohan Bhalla
Jamia Millia Islamia
New Delhi, India
IRSSM Advisors
Professor Bo Edvardsson
Karlstad University
Sweden
Professor Allard Van Riel
Hasselt University
Belgium
Professor Byron Keating
Queensland University of Technology
Australia
Professor Alison Dean
New Castle University
Australia
Professor David Solnet
The University of Queensland
Australia
Professor Rohit Verma
Cornell University
United States of America
Professor Timothy Keiningham
St. John’s University
United States of America
Professor Lerzan Aksoy
Fordham University
United States of America
IRSSM Interns
Ms Ankita Sardar
Content Writing Coordinator
National School of Business Academy
Mr Sudipto Das
Video Creation Coordinator
Army Institute of Management, Kolkata
Ms Shivi Bhatnagar
Operations Management Intern
St. Xavier's College, Ahmedabad
Mr Viki Patel
Student Intern
Ganpat University, Mehsana
Ms Debasmita Paul
Student Intern
National Institute of Technology
Mr Gurkirat Sahni
UI/UX Deisgn Intern
Jagran lakecity University, Bhopal
Mr Dhruv Bhatnagar
Web Development Intern
Chitkara University, Chandigarh