About IRSSM

International Research Symposium in Service Managment

The International Research Symposium in Service Managment was initiated in 2010 as part of the Service Education, Research and Innovation (SERI) Initiative.

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Our Commitment To You

Vision

To be a globally recognized and respected hub for service research excellence, driving transformative ideas, bridging academia and industry, and shaping the future of service innovation and sustainable practices.

Mission

To promote high-quality research and publications in service management by creating an inclusive, international platform that fosters academic collaboration, professional growth, and the development of impactful knowledge across borders.

Core Values

We are guided by a strong foundation of academic integrity and rigor, ensuring that all our endeavors uphold the highest standards of scholarship and ethical responsibility. Our commitment to global collaboration and inclusivity fosters a diverse and welcoming environment.

Why Choose IRSSM?

Experience

Proven Expertise

With decades of experience, we’ve supported thousands of professionals through impactful research and practice.

Global Reach

Global Reach

Our network spans continents, promoting academic collaboration and cultural inclusivity on a global scale.

Innovation

Thought Leadership

We drive innovation in service management through cutting-edge conferences, publications, and insights.

Support

End-to-End Support

From mentoring young scholars to enabling interdisciplinary research, we are committed to your success.

Jay

Prof. Jay Kandampully

Founder & Chairman
Professor of Service Management, Ohio State University, USA

With decades of contributions to the service research domain, Prof. Kandampully has shaped the discourse on service innovation, customer experience, and sustainability. He is the former Editor-in-Chief of the Journal of Service Management and has mentored countless academics worldwide. His thought leadership and commitment to building collaborative academic ecosystems have made IRSSM a respected global platform for researchers, educators, and practitioners alike.

Prof. Jay Kandampully

Founder & Chairman

yupal

Dr. Yupal Shukla

Director & Founder, India Chapter
Researcher, The University of Memphis, USA

Dr. Shukla brings academic depth and international perspective to the IRSSM community. With a strong foundation in marketing and service research, he has published in reputed journals and mentored emerging scholars. As Director and Co-Founder of IRSSM India, he plays a strategic role in growing the research network across South Asia and beyond, contributing both ideation and energy to every IRSSM initiative.

Dr. Yupal Shukla

Director & Founder, India Chapter

ravi

Dr. Ravi Chatterjee

Director & Founder, Middle-East & Africa (MEA) Chapter
Associate Professor and Head of Research (Management & Social Sciences), Symbiosis International University Dubai, UAE

With research interests spanning service marketing, sustainability, and digital transformation, Dr. Chatterjee has published extensively in ABDC and ABS-ranked journals. As a Director of IRSSM Global, he champions regional engagement, academic-industry collaborations, and youth research mentorship. Known for his structured leadership and inclusive approach, he is instrumental in building the IRSSM network across continents.

Dr. Ravi Chatterjee

Director & Founder, Middle-East & Africa (MEA) Chapter

Sameer Marria

Dr. Vibha Arora

Co-Chair India Chapter
Associate Dean, ICFAI Business School Gurgaon, India

A prolific academic and mentor, she brings over two decades of experience in management education, research, and institutional leadership. Dr. Arora has contributed to various national and international publications and is actively involved in mentoring doctoral and postgraduate students. Her collaborative approach and dedication to quality research make her a vital part of IRSSM’s mission to enhance the scholarly ecosystem in India.

Dr. Vibha Arora

Co-Chair India Chapter

anna

Dr. Anna Tarabasz

Co-Chair MEA Chapter
Associate Professor, College of Interdisciplinary Studies, Zayed University, UAE

With a dynamic background in digital marketing, eCommerce, and online education, she has significantly influenced how modern communication strategies shape consumer behavior. She brings vast experience in marketing campaign design, media planning, and generative AI applications in teaching. Dr. Anna’s creativity, leadership, and passion for student engagement have made her a core contributor to the IRSSM community in the Middle East and beyond.

Dr. Anna Tarabasz

Co-Chair MEA Chapter

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Dr. Leena Wangnoo

Co-Chair MEA Chapter
Program Head, School of Business, Murdoch University, Dubai

With over 30 years of academic and corporate experience, she holds a PhD in Sustainable Supply Chain Management. Her work bridges business strategy, sustainability, and service excellence, with several of her case studies published by The Case Centre, UK. A founding member of the Dubai Chamber of Commerce’s Higher Education initiative, Dr. Leena brings academic rigor, mentorship, and strategic insights to IRSSM’s Middle East presence.

Dr. Leena Wangnoo

Co-Chair MEA Chapter

suchi

Dr. Suchi Dubey

Co-Chair MEA Chapter
Associate Professor and Head of BBA Program, Symbiosis International University, Dubai

As Co-Chair of the IRSSM MEA Chapter, she brings expertise in finance, analytics, and educational technology. With over 15 years of teaching experience in the UAE, she is dedicated to integrating real-world skills into the classroom and nurturing future business leaders. Her research focuses on risk assessment, AI in finance, and interdisciplinary innovations, making her a key contributor to IRSSM’s academic impact in the region.

Dr. Suchi Dubey

Co-Chair MEA Chapter

sid

Mr. Siddharth Wadhera

Co-Chair MEA Chapter
Digital Transformation Evangelist, Innovation Specialist, Dubai, UAE

He has spearheaded groundbreaking initiatives across industries including telecom, healthcare, and fintech. A double winner of the Peter Drucker Challenge and the Disruptive Innovator Award, Siddharth is also a startup advisor and keynote speaker. His upcoming book Bootstrapping Digital Transformation reflects his forward-thinking approach to change management. At IRSSM, he leads innovation, partnerships, and website strategy, blending tech-savviness with academic passion.

Mr. Siddharth Wadhera

Co-Chair MEA Chapter

aka

Dr. Akanksha Khanna

Coordinator MEA Chapter

Dr. Akanksha Khanna is a vibrant part of the IRSSM MEA Chapter, serving as a Coordinator with a focus on academic operations and outreach. With a deep interest in interdisciplinary research, she supports planning and coordination of research workshops, digital content, and student-led initiatives within IRSSM. Her passion for academic excellence and communication has been vital in expanding the chapter’s engagement across institutions and researchers in the Middle East.

Dr. Akanksha Khanna

Coordinator MEA Chapter

ram

Dr. Ram Behin

Coordinator MEA Chapter
Adjunct Faculty - School of Business American University in Dubai, UAE

With a background in business education, leadership, and management, Dr. Behin supports IRSSM in strategic outreach and academic coordination. He is known for his structured teaching approach, mentorship capabilities, and regional understanding of the UAE’s academic landscape. His contributions add depth to the IRSSM team’s operations and engagement strategies.

Dr. Ram Behin

Coordinator MEA Chapter

rohan

Dr. Rohan Bhalla

Coordinator, India Chapter
Assistant Professor, Jaipuria Institute of Management Noida, India

He brings strong academic credentials and industry experience to the team, with a research focus on consumer behavior, marketing strategy, and digital influence. Dr. Bhalla plays a key role in mobilizing young researchers and coordinating chapter activities, workshops, and student engagement across India. His commitment to mentorship and academic development aligns well with IRSSM’s goals.

Dr. Rohan Bhalla

Coordinator, India Chapter

FREQUESNTLY ASK QUESTIONS

Your Guide to Understanding OSO Times and Our Mission

What is IRSSM?

The International Research Symposium in Service Management (IRSSM) is an annual symposium initiated in 2010 under the Service Education, Research and Innovation (SERI) initiative. It aims to promote research and publications among service researchers by providing a unique platform for networking with both domestic and international researchers.

Who organizes IRSSM?

IRSSM is organized by various universities worldwide, with each symposium hosted successively by different institutions. The symposium is generously supported by research centers and universities such as Karlstad University (Sweden), University of Queensland (Australia), Radboud University (Netherlands), Cornell University (USA), and St. John's University (USA).

What are the objectives of IRSSM?

IRSSM aims to:
⦿ Promote research and publications among service researchers.
⦿ Provide a platform for networking with researchers globally.
⦿ Foster academic debate and establish research collaborations across regions and countries.

Who can participate in IRSSM?

Researchers, practitioners, and students worldwide are invited to participate in IRSSM. The symposium typically hosts between 80 and 120 participants from 25-26 countries.

What topics are covered in IRSSM?

IRSSM covers a wide range of topics related to service management, including the role of AI in achieving sustainable service excellence, customer experience, and digital transformation.

How can I submit a paper to IRSSM?

Calls for papers are announced on the IRSSM LinkedIn page and other official channels. Interested individuals can submit their abstracts and papers as per the guidelines provided in these announcements.

Are there any notable achievements by IRSSM members?

Yes, IRSSM community members have contributed to impactful research. For instance, Dr. Sumit S., Dr. Rahul Pratap Singh Kaurav, Aishwarya Ramasundaram, Dr. Sonia Kataria, and Dr. Nirav Halvadia published a paper titled "AI enabled travel: a MOA-nificent journey" in the Asia Pacific Journal of Tourism Research, exploring customer participation in AI-enabled value co-creation in tourism and hospitality.

What are the benefits of attending IRSSM?

Attending IRSSM provides opportunities to:
⦿ Fresent and develop research papers for publication.
⦿ Fetwork with international researchers and practitioners.
⦿ Fngage in academic debates and establish collaborations.
⦿ Fain insights into the latest trends in service management.

Where can I find more information about IRSSM?

For more details, visit the IRSSM LinkedIn page or the official website at www.irssm.org.