Welcome to the International Research Symposium in Service Management 2024

Why Attend IRSSM 2024?

If you are new to research, IRSSM is a must. In the competitive landscape of research, collaboration is the key to success. By attending the Symposium and the RAW workshop, you will have the opportunity to connect with internationally acclaimed senior professors from top universities. Many emerging researchers have found immense value in this mentoring and networking process, contributing to the success of IRSSM Symposiums over the past eleven years.

We are delighted to welcome you to IRSSM 2024 “Harmonizing People, Technology and Compassion: Re Imagining the Soul of Service” hosted by WGSHA, Manipal Academy of Higher Education, Manipal, India and TAPMI.

Join us at IRSSM 2024 to elevate your research journey, collaborate with Peers, and contribute to the dynamic field of service research!

For more details contact:

IRSSM Chair: Professor Jay Kandampully –


IRSSM Secretariate: – or


Framework conference programme

6th August 2024         Research workshop (optional)

7th August 2024         Inauguration, Symposium sessions ,Visiting the MAHE Campus, Udupi and Manipal

8th August 2024        Symposium sessions, Evening Gala Dinner

9th August 2024         Symposium sessions, Valedictory function

The organizers offer assistance with arranging local sightseeing including beach visits.

(Program details yet to be confirmed) Draft enclosed

Research Advancement Workshop (RAW) August 6th, 2024

An integral and critical component of IRSSM 2024 is the Research Advancement Workshop (RAW), a unique mentoring workshop intended for research teams, and recognized for its compassionate and supportive research environment. The workshop mentors, all internationally acclaimed senior service scholars, are there to provide constructive reviews and critical pointers designed to help you refine your research ideas and enhance your research and publication potential.

To take full advantage of this interactive, hands-on research mentoring experience, you and your research team should come prepared (2-3 scholars minimum in each research team). To secure a place in the RAW, submit the title of your team’s study, and the names of your team members participating in the workshop.

Workshop Date: August 6th, 2024

International Mentors

Professor of service innovation management in the Marketing and Strategy department, Hasselt University, Belgium

Prof. Dr. Allard C.R. van Riel is a professor of service innovation management in the Marketing and Strategy department of Hasselt University, in Belgium. He holds a PhD in Service Innovation Management from Maastricht University (2003). Between 2004 and 2009 he held the ArcelorMittal Chair in Innovation Strategy and Management at the University of Liege in Belgium. He was a professor of service innovation management at Radboud University in the Netherlands between 2009-2018. He published, among others, in Journal of Management Studies, Journal of Product Innovation Management, Journal of Service Management, Journal of Business Research, Industrial Marketing Management, Journal of Service Research, Journal of Services Marketing, and Journal of Business and Industrial Marketing. He is currently focusing on sustainable innovation in complex and high-tech service environments, among which tourism and hospitality.

Anil Bilgihan

Professor at the College of Business, Florida Atlantic University, USA

Dr. Anil Bilgihan is a professor at the Florida Atlantic University within the College of Business where he holds the Dean’s Distinguished Research Fellowship. He has over 100 refereed journal articles that have received over 15000 citations in the areas of e-commerce and Hospitality Information Systems. He holds a Ph.D. degree from Rosen College of Hospitality Management and an M.S. degree from the University of Delaware. His research involves the use and impact of technology, user experience, digital marketing, and online social interactions in the services industries that appeared in prestigious journals including Tourism Management, Information & Management, Internet Research, International Journal of Hospitality Management, Computers in Human Behavior, Electronic Research Commerce and Applications, Journal of Service Management, and International Journal of Information Management among others. He is the co-author of Hospitality Information Technology, Learning How to Use It. He is the associate editor of the Psychology & Marketing and co-editor of the Journal of International Hospitality Management. He is the recipient of several awards including the FAU Scholar of the Year, Cisco Extensive Research Award and Highly Commended Award winner of the Emerald/EFMD Outstanding Doctoral Research Awards.

Professor of Industrial Marketing at Linköping University, Sweden

Christian Kowalkowski is Professor of Industrial Marketing at Linköping University, Sweden. He serves as Area Editor for Servitization in the Journal of Service Management and has been published in journals such as the Journal of Service Research, Journal of Business Research, Industrial Marketing Management, and Journal of Service Management. As the only Sweden-based scholar in Economics and Business, he is on the 2022 and 2023 Clarivate Highly Cited Researcher list. Dr. Kowalkowski has rapidly established himself as a leading authority in the field of B2B service strategy research. For over 15 years, through research, consulting, and educational activities focusing on service strategy and implementation, he has collaborated with market-leading multinationals in various product industries. His research has been published in over 100 scholarly papers and books and presented at academic and industry conferences in Europe, North America, Asia, and Australasia. In the book Service Strategy in Action: A Practical Guide for Growing Your B2B Service and Solution Business (2017), he share his practical twelve-step roadmap for crafting and executing a successful service-growth strategy. Currently, he is studying the interplay between digitalization and servitization, service innovation in ecosystems, and the emergence of new platform-based business models in B2B industries.

Professor of service management and service work, University of Queensland Business School, Australia

David Solnet is professor of service management and service work at the University of Queensland Business School in Brisbane Australia. He comes from a restaurant background, with over 18 years of experience including senior management roles in the USA and Australia. David is recognized internationally for his research, teaching and consulting and has published over 50 academic peer reviewed articles, nearly all in Q1 journals, with over 7,000 Google Scholar citations. He has authored many industry reports, media stories, government reports, books and book chapters, on service management and service work (principally on frontline service employees). He is a sought-after speaker, with recent presentations on the future of service education, the future of service work, and the critical importance of strategically connecting consulting, research, teaching and industry engagement. He works closely with Austrade, Australia’s national commission on trade and exports, providing advice on workforce policy. More recently he has worked within the university on supporting the development of a student-centred culture, developing frontline employee training systems. His ability to build bridges and create international collaborations leveraging his industry connections was identified as critical to his promotion to full professor in 2023.

Professor of service management and hospitality, The Ohio State University, USA

Dr. Jay Kandampully is a professor of service management and hospitality at The Ohio State University, USA. He serves as the CTF International Fellow at the University of Karlstad, Sweden and International Fellow at the University of Namur, Belgium. Jay is the Editor-in-Chief of the Journal of Service Management (JOSM) and serves on the editorial advisory board of 10 refereed international journals. Jay is cited by Stanford University’s Index 2021 of top 2% scientists in their fields, based on citations of research. He holds a PhD in service quality management, and an MBA, specialising in services marketing, both from the University of Exeter, England. His professional qualification is in Hotel Management from Salzburg, Austria and from the University College Birmingham, UK. His educational qualifications have been well supported by nine years of senior management roles in Europe, India and in the USA. As an academic he lived and worked in New Zealand and Australia prior to moving to the USA. Jay has published many books and has published over 130 articles in top tier journals and has served as keynote speakers at international conferences.

Associate Professor of Marketing, and Brandon Dee Roberts Excellence Endowed Professor Texas State University, USA

Dr. Linda Alkire is Associate Professor of Marketing, and Brandon Dee Roberts Excellence Endowed Professor at Texas State University, USA. Through her global and sustained research efforts, Dr. Alkire gained an international reputation and is among the thought leaders in the area of Transformative Service Research. In particular, Dr. Alkire embraces transdisciplinary research seeking to contribute to the well-being of society by offering transformative insights to service providers. Dr. Alkire has published over 30 articles in peer-reviewed academic journals, given over 60 conference presentations, awarded over 14 prestigious awards for her research, and has been invited to extended research visits to universities in the United Kingdom, Sweden, Italy, Germany, and Belgium. She serves in editorial roles, including Editorial Director and Associate Editor, across three leading service research journals. Dr. Alkire’s aspiration for her research is to cultivate inclusion in academia by supporting researchers and students from emerging countries.

Professor and Department Chair of Department of Hospitality & Sport Business Management at Alfred Lerner College of Business and Economics, University of Delaware, USA

Srikanth Beldona is a Professor and Department Chair of the Department of Hospitality & Sport Business Management at the Alfred Lerner College of Business and Economics, University of Delaware. He earned his Ph.D. from Purdue University. His focus of research is on consumer psychology as it relates to hospitality-based experiences and digital marketing in hospitality and travel. His research has appeared in the International Journal of Hospitality Management, Journal of Service Management, Cornell Hospitality Quarterly, Journal of Travel Research and Tourism Management among others. He serves on the editorial boards of the Cornell Hospitality Quarterly, Journal of Hospitality Marketing and Management, Information Technology in Tourism and the Journal of Hospitality and Tourism Technology. Beldona was honored as one of 2015’s Top 25 Most Extraordinary Minds in Hospitality Marketing by Hospitality Sales and Marketing Association International (HSMAI). He has been interviewed and cited on hospitality and travel trends in publications such as the Chicago Tribune, The Boston Globe, The Los Angeles Times, Conde Nast Traveler, Adweek etc.

Professor of Marketing and Director of the digital media lab at the University of Massachusetts Boston

Werner H. Kunz is Professor of Marketing and Director of the digital media lab at the University of Massachusetts Boston. His research interests are in service technology, incl. AI, service robots, company innovativeness, and digital media. His work has been published, amongst others, in the Journal of Service Research, Journal of Retailing, International Journal of Research in Marketing, Tourism Management, and Computational Statistics and was awarded multiple times. Among many honors, Professor Kunz is the inaugural recipient of the Bo Edvardsson “Industry Impact in Services” Award. He is the Senior Editor of the Journal of Service Research and a current board member of the Service Research Special Interest Group (SERVSIG) of the American Marketing Association (AMA), the primary professional association of service researchers with over 2000 community members worldwide.

Submission Guidelines for Authors

The organizing committee invites one-page abstract submissions (350-500 words). All abstracts should be formatted to facilitate a double-blind review process. Authors’ names and details, including names of all co-authors plus their affiliations and addresses, should appear on a separate cover page along with the topic code and a brief biography (maximum 100 words) of the presenter.  This page will be removed prior to the review process. Papers may focus on any sector/industry but should draw from the service management or services marketing literature. Preference will be given to submissions that represent a clear contribution to the current body of theoretical knowledge in services. No author should have more than three submissions, as either single or a co-author.

Submission & Templates


Submit your abstract or full paper using one of the templates below:

Abstract template

Full paper template

Please mail your abstract in the required format at: or

For other questions, send an email to the Symposium Chair Prof. Jay Kandampully at

Submission procedure

Authors are invited to submit an abstract of one page by May 15, 2024. Those who would like to submit the full paper (to be eligible for consideration for the best paper award, young service researcher awards, and for submission for developmental review and preparation for submission to Journals, for preparing for Journals submission) should make the submission by June 30, 2024. Please note that the word count for a full paper is 5000 words.

Registration and Symposium Fees

IRSSM 2024 Events
Research workshop (August 6th, 2024)
INR 3000
USD 100
Symposium (August 7th – 9th, 2024)
Early bird registration fee (Academics/Industry Professionals)
INR 9000
USD 200
Early bird registration fee (Students and Research Scholars)
INR 3000
USD 100
Regular registration fee (Academics/Industry Professionals)
INR 10000
USD 250
Regular registration fee (Students and Research Scholars)
INR 5000
USD 130
Academics/Industry Professional/Accompanying Person (Participating but not presenting)
INR 5000
USD 100

Use the QR Code below for payments

Registration URL –

Harmonizing People, Technology, and Compassion: Reimagining the Soul of Service

Manipal Academy of Higher Education - Institute of Eminence

Manipal Academy of Higher Education is synonymous with excellence in higher education. Over 28,000 students from 57 nations live, learn, and play in the sprawling University town on a plateau in Karnataka’s Udupi district. It also has nearly 2,500 faculty and almost 10,000 other support and service staff, who cater to the various professional institutions in health sciences, engineering, management, hospitality, communication, and humanities. The Manipal Group, a pioneer in higher education services with a 60-plus year-old legacy of excellence, also owns and operates campuses in Sikkim, Jaipur India, and in Nepal, Malaysia, and Antigua, in the Caribbean. The University has off-campuses in Mangalore and Bangalore, and off-shore campuses in Dubai (UAE) and Melaka (Malaysia). MAHE is one of the premier private higher education institutions recognized as an Institution of Eminence (IOE) by the Ministry of Human Resource Development, Government of India. MAHE is accredited A++ Grade by NAAC and AIRIIA. As per the NIRF Ranking 2023, MAHE has been ranked 6th among top universities in India.

Welcomgroup Graduate School of Hotel Administration (WGSHA)

Welcomgroup Graduate School of Hotel Administration (WGSHA) is a constituent unit of Manipal Academy of Higher Education, Manipal, and was established in 1986 as a unit of Dr TMA Pai Foundation in partnership with the Hotels Division of ITC Ltd. The college has secured a majority of the top university rankings over the years, and its alumni have made their mark in the world as decision-makers, innovators, change agents, thought-leaders, and creators, each in their original way. WGSHA has been consistently ranked as the No.1 institute in the country for hotel management studies. WGSHA has been accredited by the Indian Federation of Culinary Associations (IFCA), the World Association of Chef Society (WACS), and the India International Skill Centre (IISC) of NSDC, Government of India. WGSHA has been accredited by the Hotel Schools of Distinction (A network of Leading Hospitality University Programs), USA as its partner school. WGSHA is the only hospitality school in the Asia-Pacific region to be a member of this niche group of only nine members in the world.

T A Pai Management Institute (TAPMI) was established in 1980 based on the vision of our beloved founder Padma Shree awardee Late Shri. T A Pai. It is one among a select group of the top business schools worldwide to have been accredited with the illustrious Association to Advance Collegiate Schools of Business (AACSB) accreditation as well as Association of MBAs (AMBA). Our programs are also accredited by the National Board of Accreditation (NBA). Since August 2021, TAPMI is a part of Manipal Academy of Higher Education (MAHE), Manipal, one of India’s leading academic and research institutions. MAHE has been granted Institution of Eminence status by the Ministry of Human Resource Development, Government of India. As a business school, TAPMI boasts for its teaching excellence, rich research culture, and a strong connect with the industry.

Call for papers

The organizing committee invites one-page abstract submissions (350-500 words).

The service industry, comprising healthcare, hospitality, education, finance, transportation, and other services, has undergone a seismic shift due to technological advances, yet retaining the irreplaceable human touch. Hence, Papers may focus on any sector/industry but should draw from the literature on services management. Preference will be given to those submissions that represent a clear contribution to the current body of theoretical and practical knowledge from the services industry.

No author should have more than three single or co-author submissions.

Call for papers is available here.

Use the following template to prepare an abstract.

Save the Dates

Abstract submission deadline:

Notification of abstract acceptance:

Extended abstract or full paper submission deadline:

Earlybird registration deadline:

Regular Registration deadline:

Research workshop:


June 30, 2024

May 1, 2024 (onwards)

June 30, 2024

June 1, 2024

June 30, 2024

August 6th, 2024

August 7th – 9th, 2024

Panel Discussion

On Wednesday, the 7th of August 2024 we have the pleasure of inviting you for a discussion panel titled “ Harmonizing People, Technology, and Compassion: Reimagining the Soul of Service “. 

We host expert panelists representing both practice and academia. The discussion is moderated by Dr Tathagata Ghosh, Dr Mukta Srivastava and Dr Partho Pratim Seal.

Publication Opportunities

The primary objective of the IRSSM-12 symposium is to facilitate scholars in receiving valuable feedback from esteemed research mentors, aimed at refining the research ideas they present. Through this platform, our goal is to inspire researchers to elevate the quality of their work to meet the rigorous standards expected by high-impact journals for publication. We encourage all attendees of IRSSM-12 to engage in collaborative revision efforts, ensuring their research is primed for submission to esteemed journals. As part of this endeavor, participants will have the opportunity to submit their research papers to the following journals.

1. Journal of Service Management.
2. Psychology & Marketing.
3. Journal of Service Theory and Practice.

Keynote Speakers

Mr Sanjay Bose

Sanjay Bose Executive Vice President and Head HR, ITC’s Hotel Group, Gurugram, India.

Mr. Sanjay Bose currently heads HR for the hospitality and travel businesses of ITC Ltd. During his 2 ½ decades in Human Resources, Mr. Bose has had extensive experience in the areas of organization restructuring, M&A, HR Transformation, and Total Rewards.

He also provides strategic leadership to the organization as part of the Management Committee. In his previous assignment, Mr. Bose headed global HR operations for Indian Hotels Company Ltd (The Taj Group), a part of Tata conglomerate, with responsibilities spanning 12 countries including the US, UK, and South Africa.

Ms Sangeetha Gandhi

Ms Sangeetha Gandhi, VP, Oberoi Centre of Learning and Development, Delhi, India

Ms. Sangeetha Gandhi is responsible for a wide-ranging management portfolio including the Management Training Programmes, Systematic Training and Education Programme, and all the Learning and Development initiatives in The Oberoi Group. 

Ms. Gandhi holds a Post Graduate Degree in Human Resource Management from AIMA, Delhi and a Certification in Executive Leadership from Cornell University, Ithaca, New York.  With a total work experience of almost 29 years, Ms. Gandhi started her stint with The Oberoi, Mumbai in 1993 and in 2000 she joined as a Training Manager at The Oberoi Centre of Learning and Development (OCLD), where she is currently the Vice-President. Ms Gandhi is a Council Member of the Delhi Chapter of WICCI- Women’s Chamber of Commerce and Industry in the hospitality sector. She is also a member of the Advising Committee for Implementation of the National Education Policy in Hospitality Education in India.

Industry Experts

Mr. Gyan Bhushan (IES)

Director General (Tourism), Economic Advisor, Chief Executive Officer and advisor at NCHMCT

Mr Kamal Kant Pant

Principal and Secretary at Institute of Hotel Management. Catering and Nutrition, Pusa, New Delhi

Mr Anand Rao

Former Vice President -Ops. Support & Quality -ITC Hotels, Bengaluru

Mr Gaurav Singh

Market Vice President, South & East India, Bangladesh and Sri Lanka at Marriott International

Mr Vikram Kotah

Chief Executive Officer at GRT Hotels & Resorts I Independent Director on Board of Tamilnadu Tourism Development Corporation -Govt of Tamilnadu


Please, note that candidate papers for all awards will be selected exclusively from the full paper submissions.

Best Paper Awards

The symposium best paper as well as the three highest rated papers will be published in the Journal of Service Management (JOSM). The Best Paper prize is awarded to all authors of the winning paper.

Young Service Researcher Awards

The symposium will also present awards for young service researchers selected by the committee. We would like to invite you to apply for the “Young Service Researcher Award”.

This is a prestigious research award to motivate and support emerging researchers (for example: lecturer, assistant professor). It also provides an opportunity to network with service researchers from other countries.

One of the key objectives of this award is to promote high impact research and also to nurture research collaborations between the award recipients and researchers from the sponsoring Centre/University. The selection of the ‘Young Service Researcher’ will be based on the following:

  1. Applicants must be currently employed as a junior faculty (teacher) or a full-time PhD student at a University or College.
  2. Applicants must have submitted the full paper by June 30, 2024.
  3. The applicant’s research should make a clear theoretical contribution to the present body of knowledge in services (in service sectors such as: tourism and hospitality, retailing, health services, financial services, IT, etc).
  4. The applicant should present the paper at the symposium.
  5. Eligible applicants should send a letter of motivation indicating their keen interest in research and hence why they should be considered.
Applicants should send their ‘research resume’, highlighting their previous research, publications and symposium/conference presentations record. You are kindly requested to send information together with the full paper / extended abstract to the IRSSM 12 secretariat at or well as a copy to the conference chair, Professor Young Service Researcher Award winners will receive a certificate and prizes donated by the symposium sponsors.


Fortune Valley View

Luminaire Hall, Fortune Valley View, Manipal.

Madhav Nagar, Udupi, Manipal, Karnataka 576104

Details available here.



Dr. Vidya Patwardhan – +91 9964073262

Dr. Senthil Kumaran – +91 9344789111

Symposium Tour

The Hanging Bridge

St Mary's Isles

Maple Beach

Mannapalla Lake

Krishna Temple

Kaup Beach

Hasta Shilpa Heritage Village

Gommateshwara Statue

End Point

India, Udupi and Manipal – Facts and places to visit

India is a diverse and culturally rich country with a wide choice of destinations to explore. Udupi and Manipal, located in the southern part of India in the state of Karnataka. While Udupi known for Udupi Krishna Temple and vegetarian cuisine offer a unique blend of rich culture, and tradition, Manipal, the education hub known for its modernity, and nature. 

If you need any help with planning your further stay in our country, feel free to turn to us for assistance.

India – facts and tips

India is the seventh-largest country in the world by land area and the most populous country. It is located in South Asia and is bordered by Pakistan, China, Nepal, Bhutan, Bangladesh, and Myanmar. New Delhi is the capital of India. India is incredibly linguistically diverse, with 22 officially recognized languages, including Hindi, Bengali, Telugu, Marathi, Tamil, Urdu, and others. India is known for its religious diversity. Major religions include Hinduism, Islam, Christianity, Sikhism, Buddhism, and Jainism. India has a rich cultural heritage, with contributions to literature, art, music, dance, and philosophy.

November to February is the most popular time to visit India, as the weather is generally pleasant in most regions. Northern India can be cold, especially in December and January. Bring warm clothing, including layers, a jacket, and possibly thermal wear if you plan to visit the Himalayan regions. Southern and coastal areas experience milder winters, so light to moderate clothing is usually sufficient. India is a conservative country in terms of dress, especially in religious and rural areas. It’s advisable to dress modestly, covering shoulders and knees, to respect local customs. Lightweight, breathable fabrics like cotton are ideal, especially in the hot and humid months.

  • India operates on Indian Standard Time, which is UTC+5:30
  • The official currency of India is the Indian Rupee (₹)
  • 1US$ = ₹84
  • 1 EUR = ₹91
  • Voltage and Plugs: India typically uses 230V with a frequency of 50Hz. 
  • It’s advisable to bring a universal adapter.

Links to additional information

A glance at India:

Udupi – Blessed by Nature:


Manipal is home to Manipal Academy of Higher Education (MAHE), one of the largest private universities in India.

Day 2 Local Tour Itinerary


MAHE Experience Theatre

Hasta Shilpa Kala Village

Sri Krishna Mutt

Malpe Beach



How to get to the Symposium

The symposium best paper as well as the three highest rated papers will be published in the Journal of Service Management (JOSM). The Best Paper prize is awarded to all authors of the winning paper.

Travel options:

A. By Air:

The nearest major airport to Manipal is Mangalore International Airport (IXE), located approximately 65 kilometers away. Book a flight to Mangalore International Airport (IXE) from your departure location. Major airlines operate domestic and international flights to Mangalore.

Local Transportation from Airport: After arriving at Mangalore Airport, you can hire a taxi or use ride-sharing services to reach Manipal. The journey takes around 1.5 to 2 hours, depending on traffic. The approximate cost will be US$25 or  €23.

B. Nearest Railway Station:

The nearest railway station to Manipal is Udupi Railway Station, located around 5 kilometers away. Book a train ticket to Udupi Railway Station from your departure location. Udupi is well-connected by trains to major cities in India. After arriving at Udupi Railway Station, you can take a taxi, auto-rickshaw, or use local buses to reach Manipal.

C. Road Network:

Manipal is well-connected by road, and you can use buses or hire a taxi/private car to reach the destination. Many state and private bus services operate to and from Manipal. You can book bus tickets online or inquire at the nearest bus station.

D. Local Transportation in Manipal:

Auto-rickshaws and taxis are readily available for local transportation within Manipal. Negotiate fares before boarding or use meters where applicable. Renting bicycles or scooters is a popular and convenient option for exploring Manipal on your own. Several rental services are available. Manipal has a network of local buses that connect different parts of the town. They are an economical means of transportation.

D. Local Transportation in Manipal:

Auto-rickshaws and taxis are readily available for local transportation within Manipal. Negotiate fares before boarding or use meters where applicable. Renting bicycles or scooters is a popular and convenient option for exploring Manipal on your own. Several rental services are available. Manipal has a network of local buses that connect different parts of the town. They are an economical means of transportation.

D. Local Transportation in Manipal:

Auto-rickshaws and taxis are readily available for local transportation within Manipal. Negotiate fares before boarding or use meters where applicable. Renting bicycles or scooters is a popular and convenient option for exploring Manipal on your own. Several rental services are available. Manipal has a network of local buses that connect different parts of the town. They are an economical means of transportation.



Fortune Valley View, Manipal

Country Inn & Suites by Radisson, Manipal

Hometown Galleria

The Ocean Pearl, Udupi


We can write as List of hotels in Manipal can be found at



1. Service Industry in the 21st Century

2. Service Industry Aligning with SDGs: People, Process, and Technology

3. Digital Transformation in Service Management

4: Value Co-creation, Equity, Value-in-use

5. Navigating the Path to Responsible Hospitality and Tourism

6: Moving forward with research and innovation in Services


1. The role of Emotional Intelligence (EI) in service excellence

2. Diversity & Inclusion in Service Excellence

3. Technological innovations and advancements in the service industry.

4. Integration of human-centric approaches in service quality and delivery.

5. Global perspectives on the soul of service.

6. Integrated Service Ecosystems.

7. Hospitality in the Digital Era: Balancing Automation and Personalization.

8. Future-Ready Education: Integrating EdTech with Compassionate Teaching.

9. Ethical Finance: Navigating the Intersection of Technology and Compassion.

10. Innovations in Customer Service Across Industries.

11. Digital Inclusion: Bridging Gaps in Access and Service.

12. Human-Centred Design in Service Industries.