A Global Hub for
Service Management
Innovation Register Now! Bringing together thought leaders and experts, IRSSM fosters collaboration and cutting-edge research to address challenges in service industries. Regional Reach:
Bridging Academia
and Industry With chapters in India and MEA, IRSSM connects academics and practitioners to drive sustainable practices and co-create value globally. Register Now!
Welcome to IRSSM

Introducing IRSSM

The International Research Symposium in Service Management (IRSSM) is a globally renowned platform that brings together academics, researchers, and practitioners to explore and advance the field of service management. With a strong emphasis on collaboration and knowledge-sharing, IRSSM serves as a hub for innovative ideas, cutting-edge research, and meaningful dialogues addressing contemporary challenges in service industries.

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Welcomgroup Graduate School of Hotel Administration (WGSHA)

Welcomgroup Graduate School of Hotel Administration (WGSHA) is a constituent unit of Manipal Academy of Higher Education, Manipal, and was established in 1986 as a unit of Dr TMA Pai Foundation in partnership with the Hotels Division of ITC Ltd.

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T A Pai Management Institute (TAPMI)

T A Pai Management Institute (TAPMI) was established in 1980 based on the vision of our beloved founder Padma Shree awardee Late Shri. T A Pai. It is one among a select group of the top business schools worldwide to have been accredited with the illustrious Association to Advance Collegiate Schools of Business (AACSB) accreditation as well as Association of MBAs (AMBA).

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Proposed Topics

Save the Dates

This unique atmosphere not only enhances the learning experience but also leaves a lasting impact on attendees, transforming their perspectives on research, fostering lifelong friendships, and encouraging collaborative advancement and more importantly for contributing to others success. 

Abstract submission

30th June, 2024

Extended abstract or full paper submission deadline:

30th June, 2024

Notification of Abstract acceptance

07th July, 2024

Earlybird registration deadline

07th July, 2024

Regular Registration deadline

31st July, 2024

Research workshop

06th August, 2024

Symposium

07th - 09th August, 2024

IRSSM's

Three Pillars of Excellence

IRSSM operates under three key verticals, each designed to foster collaboration, innovation, and growth in the field of service management across diverse regions. Here’s a simple guide to help you understand how these verticals contribute to our mission:

IRSSM Global

IRSSM Global

IRSSM Global is an annual symposium hosted by prestigious universities around the world. It serves as a platform for presenting cutting-edge research and exchanging ideas among global scholars.

・How It Works: Participants submit their abstract, extended abstract, or full paper to the Symposium Chair. Through a rigorous shortlisting process, selected participants receive invitations to present their work.
・Who Should Participate: Academics, researchers, and industry professionals looking to showcase their research and network globally.
・Unique Value: IRSSM Global provides a one-time, high-impact presentation opportunity to engage with international thought leaders in service management.

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IRSSM MEA (Middle East & Africa)

IRSSM MEA (Middle East & Africa)

IRSSM MEA is a membership-based platform dedicated to guiding researchers in the Middle East and Africa through the journey of writing high-quality research papers.

・How It Works: Interested candidates apply with a motivational letter to the Chairman. Based on the strength of the letter, successful applicants are invited to join as members. These members are then grouped into research teams using a tested mechanism. Step by step, they are mentored through the research paper development process.
・Key Features:
 ➮ Workshops and seminars led by mentors from renowned universities.
➮ Hands-on guidance and team-based collaboration for paper development.
・Who Should Join: Emerging researchers, academics, and professionals passionate about developing impactful research in the MEA region.

02
IRSSM India

IRSSM India

IRSSM India shares the same membership-based model as IRSSM MEA but focuses on addressing the specific needs of the Indian academic and service management landscape.

・How It Works: Applicants submit a motivational letter to the Chairman. Successful candidates are grouped into research teams and mentored through a structured research process.
・Key Features:
 ➮ Expert-led workshops, training, and seminars tailored to Indian researchers.
➮ Team-based learning and collaboration to ensure impactful research outcomes.
・Who Should Join: Researchers and professionals in India aspiring to publish high-quality research papers and contribute to the academic community.

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IRSSM: Shaping the Future of Service Management Globally

The International Research Symposium in Service Management (IRSSM) is a global platform dedicated to advancing service management through collaboration and innovation. It brings together academics, researchers, and practitioners to explore solutions for contemporary challenges in service industries.

With regional chapters in India and the Middle East & Africa (MEA), IRSSM serves as a dynamic network for thought leaders and industry experts. It facilitates knowledge-sharing and fosters partnerships that drive impactful research and sustainable practices.

IRSSM’s mission is to bridge the gap between academia and industry, promoting meaningful dialogues and co-creating value for a better future. Through its initiatives, it continues to shape the evolving landscape of service management worldwide.

Latest Projects

International Mentors

A panel discussion titled “Harmonizing People, Technology, and Compassion: Reimagining the Soul of Service” has been planned on Wednesday, August 7, 2024 and will feature leading experts from academia and industry.

Our Team

IRSSM Leadership:

The chairman and directors are key members of a company's board of directors, responsible for overseeing corporate governance, strategic direction, and ensuring ethical and legal compliance. They provide leadership and accountability, acting in the best interests of shareholders and stakeholders.

Jay Kandampully

Chairman

Dr. Ravi Chatterjee

Director

Yupal Shukla

Director

Our Team

IRSSM MEA Co-Chairs:

The IRSSM MEA Co-Chairs are esteemed leaders in service management, dedicated to advancing the symposium's mission in the Middle East and Africa. With a deep understanding of regional dynamics and a commitment to fostering innovation, they guide collaborative efforts, promote impactful research, and strengthen the network of academics and practitioners in the MEA region.

Dr. Ravi Chatterjee

(Associate Professor & Head of Research, Symbiosis International University, Dubai) IRSSM MEA Chapter Head

Dr. Anna Tarabasz

Associate Professor, College of Interdisciplinary Studies, Zayed University

Dr. Leena Wangnoo

Program Head, School of Business, Murdoch University, Dubai

Dr. Suchi Dubey

Associate Professor & Head of BBA Program, Symbiosis International University, Dubai

Dr. Siddharth Wadhera

Digital Transformation Evangelist & Innovation Specialist

Our Team

IRSSM India Co-Chairs:

The IRSSM India Co-Chairs are visionary experts driving the symposium's initiatives across India. They play a pivotal role in bridging academia and industry, championing sustainable practices, and nurturing a vibrant community of thought leaders. Their efforts ensure that IRSSM continues to be a catalyst for transformative advancements in service management within the region.

Dr. Vibha Arora

(Associate Dean, IBS Gurgaon) IRSSM India Chapter Head

Dr. Yupal Shukla

Passionate Researcher and Second Ph.D. Candidate, University of Memphis

Dr. Ravi Chatterjee

Associate Professor & Head of Research, Symbiosis International University, Dubai

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IRSSM Global Timeline

IRSSM - 1

Name: University of Mauritius
Year: 2010+-
Country: Mauritius
Website: https://www.uom.ac.mu/index.php

EXCLUSIVE

IRSSM - 2

Name: UPN "Veteran" Yogyakarta
Year: 2011
Country: Indonesia
Website: https://upnyk.ac.id/

EXCLUSIVE

IRSSM - 3

Name: The University of International Business and Economics
Year: 2012
Country: China
Website: http://english.uibe.edu.cn/index.html

EXCLUSIVE

IRSSM - 4

Name: Marian Institute of Management
(MIM)
Year: 2013
Country: India
Website: https://miim.ac.in/home/

EXCLUSIVE

IRSSM - 5

Name: University of Tartu Pärnu
college
Year: 2014
Country: Estonia
Website: https://parnu.ut.ee/et

EXCLUSIVE

IRSSM - 6

Name: Universiti Teknologi MARA Cawangan Sarawak Kampus Samarahan
Year: 2015
Country: Malaysia
Website: https://sarawak.uitm.edu.my/

EXCLUSIVE

IRSSM - 7

Name: Mahidol University
Year: 2016
Country: Thailand
Website: https://muic.mahidol.ac.th/eng/

EXCLUSIVE

IRSSM - 8

Name: Yonsei University
Year: 2017
Country: South Korea
Website: https://www.yonsei.ac.kr/en_sc/index.jsp

EXCLUSIVE

IRSSM - 9

Name: University of Ljubljana
Year: 2018
Country: Slovenia
Website: https://www.uni-lj.si/eng/

EXCLUSIVE

IRSSM - 10

Name: Murdoch University
Year: 2019
Country: UAE, Dubai
Website: https://www.murdochuniversitydubai.com/

EXCLUSIVE

IRSSM - 11

Name: University of Economics in Katowice
Year: 2022
Country: Poland
Website: https://www.ue.katowice.pl/en.html

EXCLUSIVE

IRSSM - 12

Name: Welcomgroup Graduate School of Hotel Administration (WGSHA) and T A Pai Management Institute (TAPMI)
Year: 2024
Country: India
Website: https://www.manipal.edu/wgsha/news-events/12th-international-research-symposium-in-service-management-at-w.html

EXCLUSIVE

IRSSM - 13

Name: University of Mauritius
Year: 2025
Country: Mauritius
Website: https://sites.google.com/uom.ac.mu/irssm13/home

EXCLUSIVE
Testimonials

Our Client Reviews

IRSSM has been an incredible platform for fostering collaboration and innovation in service management. The symposium brings together brilliant minds, enabling meaningful discussions and groundbreaking ideas that shape the future of the industry.

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IRSSM has been a transformative experience for me as a researcher. The symposium’s focus on collaboration and innovation has inspired new ideas and strengthened my connections within the global service management community.

Dr. Ananya Mehta
Professor of Service Innovation
ratings
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The regional chapters of IRSSM, especially in MEA and India, are exceptional in bringing together academics and practitioners. The opportunities for networking and knowledge-sharing have been invaluable for my career.

Ahmed Al-Farsi
Industry Consultant
ratings
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IRSSM bridges the gap between academia and industry seamlessly. The platform provides a space for meaningful discussions that lead to real-world solutions and sustainable practices.

Dr. Priya Sharma
Sustainability Expert
ratings
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Being part of IRSSM has enhanced my understanding of service management trends. The diversity of perspectives and the emphasis on cutting-edge research make it a must-attend event for professionals and scholars alike.

Rajesh Kapoor
Business Strategist
ratings
Have Any Research?

Publication Opportunities

    News & Blog

    Latest News & Blog

    Our blogs offer valuable perspectives on the latest trends, challenges, and innovations in service management. Authored by experts and thought leaders, these articles provide actionable insights and knowledge to inspire academics, practitioners, and industry enthusiasts.

    Winged moved stars, fruit creature seed night.

    People denounce rightous indignae and dislike men who are so beguiled and...

    06 Sep 2019

    Banks can now reschedule default loans

    We denounce with righteous indignation and dislike men who are so beguiled...

    06 Sep 2019

    Lights winged seasons fish abundantly evening.

    Dhaka denounce with righteous indignation and dislike men who are so beguiled...

    06 Sep 2019

    If the White Whale be raised, it must be in a month

    We denounce with righteous indignation and dislike men who are so beguiled...

    02 Sep 2019

    Academic Impact 2.0:

    https://forms.gle/RhH1sMhUQNLV44ceA

    Innovative Approaches to Digital Research Branding for Academics and Industry

    Mode: In-person (Face to face)
    Location: Zayed University, Dubai
    Date: 24th Jan 2025
    Time: 3 pm – 4:30 pm
    Expert Speaker: Dr. Anna Tarabasz, Associate Professor, College of Interdisciplinary Studies, Zayed University

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    The workshop will be followed by High Tea.